Terms & Policies

Effective Date: 01/01/25
Last Updated: 12/12/25

Welcome to our Premarriage Platform. These Terms & Policies explain how we operate, how your information is used, and what your rights and responsibilities are when using our website. By creating an account or using the service, you agree to the contents of this page.

1. Overview of the Service

Our platform provides online premarital counseling tools for churches, mentors, and couples. The service includes:

  • 12 premarital quizzes
  • Personality assessments
  • Progress tracking
  • Side-by-side answer comparison
  • Meeting notes
  • Automated emails
  • User dashboards
  • PDF generation
  • Payment processing
  • Multi-language support

The platform supports premarriage preparation and is not licensed counseling or therapy.

2. User Roles and Eligibility

User Roles

  • Church Admin – Creates church accounts, adds mentors and couples, reviews answers.
  • Mentor – Reviews couple responses, provides feedback, adds meeting notes.
  • Couple (Students) – Completes assessments and premarriage quizzes.

Eligibility

To use the service, you must:

  • Be at least 18 years old
  • Provide accurate account information
  • Agree to these Terms & Policies

3. Account Responsibilities

Users agree to:

  • Keep login credentials secure
  • Provide accurate information
  • Use the platform only for approved purposes
  • Report unauthorized access immediately

You are responsible for all activity under your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Acceptable Use Policy

You may not:

  • Share login credentials with unauthorized users
  • Copy, resell, or redistribute platform content
  • Attempt to hack, disrupt, or reverse-engineer the system
  • Upload illegal, harmful, or inappropriate content
  • Interfere with platform security or operations

Violation may result in account termination.

5. Payments & Billing

If your church or user account requires payment, you authorize us and our third-party processor to charge applicable fees.
Payment details are handled securely by third-party processors. We do not store full credit card numbers.

6. Intellectual Property

All quizzes, assessments, text, reports, PDFs, graphics, and software on the platform are protected by copyright and belong to us or our licensors.

You receive a limited, non-transferable license to use the content for premarital preparation only.

You may not:

  • Copy
  • Modify
  • Distribute
  • Sell any part of the platform without permission.

7. Communication Policy

By using the service, you agree to receive:

  • Quiz reminders
  • Submission notifications
  • PDF reports
  • Important account or system updates

You may opt out of non-essential emails at any time.
System emails (password reset, account notices, etc.) cannot be disabled.

8. Privacy Policy

We collect information necessary to provide our services.

Information We Collect

  • Account details (name, email, role, church)
  • Quiz answers
  • Personality assessment responses
  • Comments and meeting notes
  • PDFs and progress data
  • Automatic usage data (IP, device, browser)
  • Payment metadata (processed by third-party providers)

How We Use Your Information

  • To operate the platform
  • To track progress and generate reports
  • To communicate important updates
  • To send automated notifications
  • To improve security and performance

Sharing Information

We do not sell your information.
We may share data with:

  • Church admins and mentors (for counseling purposes)
  • Payment processors
  • Email delivery services
  • Hosting and security providers
  • Legal authorities when required

Data Security

We implement security measures including:

  • Encrypted connections (HTTPS)
  • Secure password storage
  • Role-based access control
  • Server and database protections

However, no online service can guarantee perfect security.

Data Retention

We keep your data while your account is active.
Church admins may request deletion of couples’ data.
Some non-identifiable data may be retained for legal or security purposes.

9. Cookies and Tracking

We use cookies for:

  • Login sessions
  • Analytics
  • Performance optimization
  • User experience improvements

You may adjust cookie settings through your browser.

10. Children’s Privacy

The platform is intended for individuals 18 years and older.
We do not knowingly collect information from minors.

11. Refund Policy

Payments support immediate access to digital tools and content; therefore, most fees are non-refundable.

Refunds may be granted for:

  • Duplicate payments
  • Accidental charges
  • Extended system outages affecting service access

Generally Non-Refundable Items:

  • Completed quizzes or assessments
  • Generated PDFs
  • Personality reports
  • Couple-level payments after access is granted
  • Add-on services or certificates

Refund requests must be submitted by email with account and transaction details.

12. Termination of Service

We may suspend or terminate accounts for:

  • Violation of Terms
  • Abuse or security issues
  • Non-payment
  • Misuse of the platform

Users may request account deletion at any time.
Termination does not guarantee a refund.

13. Limitation of Liability

We are not liable for:

  • Data loss
  • Misuse of the platform by churches, mentors, or couples
  • Inaccurate information submitted by users
  • Technical failures or downtime
  • Any damages arising from use of the service

Your sole remedy for dissatisfaction is to stop using the platform.

14. Changes to Terms & Policies

We may update this page at any time.
Updates become effective immediately upon posting.
Continued use of the service signifies acceptance of the updated Terms & Policies.

15. Contact Information

For questions or concerns regarding these Terms & Policies:

Email: admin@premarriageonline.com
Website: premarriageonline.com